Cancellation Policy

Cancellations

This session is worth upwards of £300, however I am offering this to you completely FREE.   Upon receiving your booking, I will block a time slot for your session, and will hold my end of the commitment.  The deposit it just there to make sure that you demonstrate the same level of commitment and you attend the photoshoot on time as per your booking. 

 

You can decide to cancel your session, however, you automatically forfeit your right to the complimentary session, you will not be able to rebook , and your security deposit cannot be refunded or credited. If you wish to cancel kindly email info@desireeanorth.com.

Automatic Cancellation:  Your 60mins session starts from the time of your booking, and you are expected to be on location at least 5mins before your start time.  If you are any later than 15mins, the session becomes cancelled automatically, you will forfeit your right to the complimentary session, you will not be able to rebook , and your security deposit cannot be refunded or credited. 

Rescheduling

Rescheduling is possible if requested with at least 48hours notice via email to info@desireeanorth.com.

You can reschedule only once, (with the exception where you qualify for an automatic reschedule - see below), and the new date has to fall within 30 calendar days from the previous booking. 

You will qualify for an Automatic Reschedule:

1) If due to COVID-19 the Government restricts the photoshoot from going ahead on your selected date. In this case, an automatic reschedule will apply.  If this happens Desiree A. North Photography will get in touch and will consult with you on a new date. 

2) If any of these symptoms are experienced by any party :   a high temperature and / or a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).    If this happens please send an email to info@desireeanorth.com as soon as possible and stay in communication until we find a new date (we will always following medical advice).

 

3) If any party has been diagnosed with COVID 19, an automatic reschedule will apply.   Since this is unprecedented territory, we will have to follow medical guidelines as the information is updated at that time.  That party will need clearance from medical professionals before we can proceed with booking a new date and we will follow the safety buffer time as recommended by health care professionals.  If this happens please send an email to info@desireeanorth.com as soon as possible. 

Deposit 

The security deposit is there to ensure the appointment is met. This is 100% refundable after you have attended the photo shoot and will be made available to you after the screening of your images 2 to 3 weeks after the photo shoot.   Alternatively it can be put forwards as ‘photo credit’ if you so choose.  

 

Please allow for at least 7 working days for your deposit to reach you after confirmation that it has been released.  

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